Frequently Asked Questions
Everything you need to know about shopping with SIR.
What is the standard shipping timeframe?
We offer express worldwide shipping. Domestic orders typically arrive within 2-4 business days, while international deliveries range from 5-10 business days depending on your location.
How do I process a return or exchange?
You can return full-priced items within 14 days of delivery. Items must be in original condition with all tags attached. Please visit our returns portal to generate your shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installments via Afterpay.
How do I find the right size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for tailored pieces or reaching out to our stylists for personalized advice.
Are your garments sustainably produced?
SIR. is committed to ethical manufacturing and conscious fabric sourcing. We prioritize natural fibers like linen, silk, and organic cotton to ensure both quality and environmental responsibility.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, orders are processed quickly. We can only make changes or cancellations within 30 minutes of order placement. Please contact our support team immediately for assistance.